Contact

We're here to help. Whether you have questions about our products, your order, shipping, or returns, the Avinest support team is ready to assist.

We aim to respond to all customer inquiries within 1–2 business days.

Customer Support

Email
service@avinest.shop

Phone
+1 408-668-2922

Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (PT)
Saturday – Sunday: Closed

Business Information

Linyi Chongbaole Supply Chain Co., Ltd.

Room 102, Office Building, Linyi Tianrun Co., Ltd.
Gaodu Subdistrict, Luozhuang District
Linyi, Shandong 276017
China

Return Address

For approved returns, please send your package to the following address:

2930 Domingo Ave
Berkeley, CA 94705
United States

Please do not return any item without contacting us first. Returns sent without prior authorization may not be accepted. Our customer support team will provide detailed return instructions after reviewing your request.

Before You Contact Us

To help us assist you as quickly as possible, please include the following information when contacting our support team:

• Your order number (if applicable)
• A brief description of your inquiry
• Photos of the product if you're reporting damage or a quality issue

We Appreciate Your Trust

At Avinest, we're committed to providing dependable products and responsive customer service. Whether you're shopping for your first bird house or adding to an existing outdoor space, we're here to ensure your experience is smooth, reliable, and enjoyable.

Thank you for choosing Avinest. We look forward to assisting you.