Contact

Questions about bird houses, outdoor bird products, orders, or returns? Reach us using the details below.

Customer Support

Email: service@avinest.shop
Phone: +1 408-668-2922

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
Saturday – Sunday: Closed
Closed on major U.S. public holidays

We typically respond within 1–2 business days.
Business days means Monday through Friday, excluding U.S. federal holidays.

Operating Company

Linyi Chongbaole Supply Chain Co., Ltd.
（临沂宠饱乐供应链有限公司）

China Factory & Business Address
Room 102, First Floor, Tianrun Industrial Park,
Gaodu Subdistrict, Luozhuang District,
Linyi, Shandong 276017, China

US Returns Address
Avinest Returns
2930 Domingo Ave
Berkeley, CA 94705
United States

Please contact us before returning any item. Unauthorized returns may be refused or delayed.

What We Can Help With

• Products – Bird houses, nests, outdoor decor, materials, or sizing
• Orders – Tracking, address changes before shipment
• Returns – Start a request first; ship only after you receive approval
• Wholesale – Bulk or garden-center style inquiries
• Feedback – Suggestions about products or service

For order issues, please include your order number.

Shipping Area

We ship only within the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. Boxes.