Privacy policy

Last Updated: August 12, 2026

Avinest is operated by Linyi Chongbaole Supply Chain Co., Ltd.（临沂宠饱乐供应链有限公司）. This Privacy Policy describes how we collect, use, share, and protect personal information when you use https://avinest.shop or place an order.

Business days means Monday through Friday, excluding U.S. federal holidays.

1. Information We Collect

  • Name, email, phone number, shipping and billing addresses
  • Order details and messages you send to support
  • Payment data processed by third-party providers (we do not store full card numbers)
  • Technical data such as IP address, browser type, device information, and cookies

2. How We Use Information

  • Process, fulfill, and ship orders
  • Provide tracking and customer support
  • Handle returns and exchanges
  • Improve the website and product information
  • Prevent fraud and secure our services
  • Send transactional messages; send marketing only if you opt in
  • Meet legal and accounting requirements

3. Sharing

We do not sell personal information. We may share information with service providers (payment, shipping, hosting, email, support tools), professional advisers, authorities when required by law, and parties to a business transfer if applicable.

4. Cookies

Cookies help the site function, remember preferences, and understand traffic. You can control cookies in your browser settings.

5. Retention and Security

We keep information as long as needed for orders, support, legal compliance, and the purposes in this policy. We use reasonable safeguards; no online system is completely secure.

6. Your Choices

Subject to applicable law, you may request access, correction, or deletion of certain personal information, or opt out of marketing emails. Contact service@avinest.shop. We may verify your identity before responding.

7. Children

The site is directed to adults. We do not knowingly collect personal information from children under 13.

8. International Processing

Our operating company is based in China, and we sell to customers in the United States. Personal information may be processed in China, the United States, or other countries where our service providers operate.

9. Changes

We may update this policy and will post the revised version on this page with a new “Last Updated” date.

10. Contact

Email: service@avinest.shop
Phone: +1 408-668-2922

We typically respond within 1–2 business days.

Hours (Pacific Time): Monday – Friday, 9:00 AM – 5:00 PM PT

Operating Company
Linyi Chongbaole Supply Chain Co., Ltd.
（临沂宠饱乐供应链有限公司）

China Factory & Business Address
Room 102, First Floor, Tianrun Industrial Park,
Gaodu Subdistrict, Luozhuang District,
Linyi, Shandong 276017, China

US Returns Address
Avinest Returns
2930 Domingo Ave
Berkeley, CA 94705
United States