Refund policy

Last Updated: August 12, 2026

This Refund Policy explains returns, refunds, and exchanges for orders placed with Avinest.

Business days means Monday through Friday, excluding U.S. federal holidays.

Return Window

You may request a return within 30 days of the delivery date.

For damaged, defective, or incorrect items, please contact us within 7 days of delivery and include clear photos.

Eligibility

Accepted when:

  • The item is unused and in original condition
  • Original packaging and accessories are included when possible
  • You provide your order number

Not accepted when:

  • The item has been used, altered, or damaged after delivery by the customer
  • The return was not authorized
  • The request is made after the 30-day window

How to Start a Return

  1. Email service@avinest.shop or call +1 408-668-2922 with your order number and reason.
  2. For product issues, attach clear photos of the item and packaging.
  3. Wait for approval and return instructions (usually within 1–2 business days).
  4. Pack the item securely and ship with tracking to the address below only after authorization.

Return Address

Avinest Returns
2930 Domingo Ave
Berkeley, CA 94705
United States

Do not send returns without prior approval. Unauthorized packages may be refused or delayed. Include your order number inside the package.

Return Shipping Costs

Product issues (damaged, defective, or wrong item), after approval:

  • We cover reasonable return shipping (prepaid label when applicable)
  • You may choose a refund or exchange if stock allows
  • No restocking fee

Change of mind / preference:

  • You pay return shipping
  • Refund of product price only
  • Original outbound shipping is non-refundable
  • No restocking fee

Exchanges

Eligible items may be exchanged within 30 days of delivery, subject to availability. Contact us to arrange the exchange. If the requested item is unavailable, we will offer a refund instead.

Refund Timeline

After we receive and inspect the return, approved refunds are typically submitted within 5–7 business days to the original payment method. Your bank may take additional 5–10 business days to post the credit.

Non-Compliant Returns

If an item fails inspection, we will notify you. We may ship it back at your expense or retain it without a refund, depending on the situation.

Chargebacks

Please contact us before opening a dispute with your payment provider so we can help resolve the issue directly.

Contact

Email: service@avinest.shop
Phone: +1 408-668-2922

We typically respond within 1–2 business days.

Hours (Pacific Time)
Monday – Friday: 9:00 AM – 5:00 PM PT

Operating Company
Linyi Chongbaole Supply Chain Co., Ltd.
（临沂宠饱乐供应链有限公司）

China Factory & Business Address
Room 102, First Floor, Tianrun Industrial Park,
Gaodu Subdistrict, Luozhuang District,
Linyi, Shandong 276017, China

US Returns Address
Avinest Returns
2930 Domingo Ave
Berkeley, CA 94705
United States