Shipping policy
Last Updated: August 12, 2026
This Shipping Policy applies to orders placed on Avinest[](https://avinest.shop).
Business days means Monday through Friday, excluding U.S. federal holidays.
Delivery Area
We ship to physical street addresses in the contiguous United States (the lower 48 states) only.
We do not ship to:
- Alaska or Hawaii
- U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
- APO / FPO / DPO military addresses
- P.O. Boxes
- Addresses outside the United States
Orders with ineligible addresses may be canceled and refunded.
Shipping Rates
- Orders $59.00 or more: Free standard shipping
- Orders under $59.00: Flat standard shipping fee of $8.99
Rates are based on the merchandise subtotal after discounts and are shown at checkout.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed before 2:00 PM Pacific Time (PT) on a business day usually begin processing the same day when possible.
- Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing the next business day.
Peak seasons or high volume may extend processing time. We will notify you if a significant delay is expected.
Transit Estimates
After dispatch, standard shipping within the contiguous U.S. typically takes 3–7 business days, depending on destination and carrier conditions.
Estimated total time from order to delivery: about 4–10 business days.
These timeframes are estimates only and are not guaranteed. Weather, carrier volume, and holidays can affect delivery.
Tracking
When your order ships, we email a tracking number to the address used at checkout. Carrier tracking may take up to one business day to update.
Address Accuracy
Please confirm your shipping address before payment. We are not responsible for delays, extra carrier fees, or failed delivery caused by incorrect or incomplete address information you provide.
If you need a correction, contact service@avinest.shop as soon as possible. Changes are only possible if the order has not yet been processed or handed to the carrier.
Failed Delivery or Address Problems
If a package is returned because of an address issue or failed delivery attempts:
- We may offer reshipment to a corrected address (additional shipping charges may apply), or
- A refund of the product price (outbound shipping may be non-refundable when the issue is due to customer address error).
If we cannot reach you within 15 days after notifying you about a returned or unclaimed package, we may restock the item and issue a refund minus applicable shipping costs.
Lost or Damaged Packages
If the carrier confirms a package is lost, or it arrives damaged, email service@avinest.shop with your order number and photos (for damage). After verification, we will arrange a replacement or refund as appropriate.
Contact
Email: service@avinest.shop
Phone: +1 408-668-2922
We typically respond within 1–2 business days.
Hours (Pacific Time)
Monday – Friday: 9:00 AM – 5:00 PM PT
Operating Company
Linyi Chongbaole Supply Chain Co., Ltd.
（临沂宠饱乐供应链有限公司）
China Factory & Business Address
Room 102, First Floor, Tianrun Industrial Park,
Gaodu Subdistrict, Luozhuang District,
Linyi, Shandong 276017, China
US Returns Address
Avinest Returns
2930 Domingo Ave
Berkeley, CA 94705
United States